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Transparent, Fair & Professional

ServEasy is committed to delivering quality home services with complete transparency. Below is everything you need to know about bookings, payments, and our policies — so there are no surprises for you or our service providers.

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Cancellation Policy
Booking & Advance Payment

How bookings work and what you pay upfront

01
  • A minimum advance of ₹200 (visit charge) is required to confirm every booking.
  • The advance is fully adjusted against your final service bill at the time of completion.
  • The advance is collected to ensure commitment from both the customer and the service provider.
  • You will receive a booking confirmation with provider details via SMS and email.
Payment Flow
₹200
Advance / Visit Charge
Paid at booking — guaranteed slot
₹XXX
Service Charge
Agreed on-site — varies by job
₹XXX − ₹200
Balance Due on Completion
Advance deducted from final bill
Cancellation by Customer

Your options before and after provider dispatch

02
Before Provider Dispatch
Cancel anytime before the provider leaves for your location.
Advance refunded after deducting a small processing fee.
Razorpay payments: auto-refunded within 5–7 business days.
UPI payments: manually processed by our team within 48 hours.
If your booking was already confirmed (advance paid), admin and your provider are notified immediately.
After Provider Dispatch
If you cancel after the provider has already left, or if you do not answer calls / deny the booking upon arrival.
Visit charge fully applicable. Advance not refunded.
To cancel for free, contact us via WhatsApp or call at least 4 hours before your booking time. Late cancellations may not qualify for a refund even if before dispatch.
A 10% processing fee is deducted from the advance on approved refunds (you receive ₹180 back from ₹200).
Cancellation by ServEasy

When we cancel — what we guarantee you

03

If a provider is unable to attend due to illness, emergency, or other unavoidable circumstances, ServEasy takes full responsibility for the inconvenience.

Full Advance Refund
100% of your advance payment will be returned with no deductions.
Alternative Provider
We will arrange another qualified provider at the same rate, often same-day.
Proactive Notification
You will be notified immediately — no last-minute surprises.
No-Show Policy (Customer Absent)

What happens when the provider arrives and the customer isn't there

04
  • You will receive reminder emails 3 days before and 1 day before your booking so you never forget.
  • If the provider reaches your location but you are absent or deny the service, the full visit charge (₹200) is applicable.
  • The advance will not be refunded in this case.
  • Your non-refunded advance covers the provider's wasted trip — they receive a travel allowance from it when our fee system is active.
  • Customers with repeated no-shows may be suspended from future bookings.
Our providers travel to your location at their own cost and time. Please be available at the booking time or notify us in advance.
Respect for Service Providers

Our commitment to the people who power ServEasy

05

Our service providers are skilled professionals who bring expertise, tools, and dedication to every job. ServEasy ensures they are treated with dignity, fairness, and care.

Safety Guaranteed
Every enlisted provider is background-verified. Your home and our providers are both protected.
Travel Allowance
If a customer is absent, ServEasy covers the provider's travel cost and claims it from the customer.
Fair Rating System
Reviews are verified and fair. Providers can dispute unfair reviews through our support team.
Zero Tolerance Policy
Rude, abusive, or disrespectful behavior toward providers will result in immediate account suspension.
How to Book in 4 Simple Steps

From search to service — the complete booking journey

06
Step 1
Find a Provider

Browse or search by service category, area, or name. View profiles, reviews, and pricing.

Step 2
Choose a Date & Slot

Select a preferred date and time. Available slots are shown based on provider availability.

Step 3
Pay Advance ₹200

A small visit charge confirms your slot. Fully adjusted in your final bill.

Step 4
Get Confirmation

Receive confirmation with provider details. Track status live in My Bookings.

Want the full step-by-step breakdown with examples and all booking statuses?
Full Booking Guide
Accepted Payment Methods

Multiple secure ways to pay the advance

07
Card / NetBanking / Wallets

Pay securely via Razorpay — Visa, Mastercard, UPI, Net Banking, and all major digital wallets. Instant confirmation.

UPI / QR Code

Scan the QR or pay via any UPI app (GPay, PhonePe, Paytm). Amount is pre-filled automatically. Submit UTR after payment.

Cash at Office

Visit our office or pay the provider directly. Admin confirms receipt and your booking is activated.

All online transactions are secured by Razorpay with 256-bit SSL encryption. ServEasy never stores your card details.
Refer & Earn Program

For service providers — earn wallet credits by referring colleagues

08
  • Share your unique referral link with other service professionals.
  • When they register and subscribe to a qualifying plan, you both earn wallet credits.
  • Hit milestones (5 or 10 referrals in a period) for additional bonus rewards.
  • Credits pay the full cost of a 6-Month or 1-Year subscription plan, or can be used toward listing boost packages. Cannot be used for booking advance payments.
Read the complete program details, reward amounts, and worked examples.
View Full Program
Slot Reservation & Double Booking Protection

How ServEasy ensures your booked slot is always yours

09

When a provider accepts your booking, your time slot is temporarily reserved exclusively for you for 2 hours. This prevents any other customer from booking the same provider on the same date and time while you complete the advance payment.

Slot Reserved — You Pay in Time
Provider accepts → slot held for 2 hours → you pay ₹200 advance within the window.
Slot permanently locked. No one else can book it.
Slot Released — Advance Not Paid
If advance is not paid within 2 hours, your booking is cancelled automatically.
You receive a notification. No charges — advance was never collected.
If another customer tries to book the same provider + date + time while your slot is reserved, they will see a message to choose a different slot or try later. Pay your advance promptly to secure your booking permanently.
Advance Refund — How You Receive It

Refund path depends on how you originally paid

10

When a refund is approved (eligible cancellation or provider cancellation), the amount is returned via the same method you used to pay. No alternative paths.

Paid via Razorpay (Card / NetBanking)

Refund is initiated automatically to your original payment source — card, net banking account, or wallet. Typically arrives in 5–7 business days.

Automatic
Paid via UPI (Manual Submission)

Admin manually transfers to your UPI ID saved in your profile. Make sure your UPI ID is updated at My Profile → UPI ID field before requesting a refund.

2–3 business days
Paid via Cash at Office

Cash is returned to you at our office. Admin will contact you on your registered phone number to coordinate.

Admin contacts you
Important for UPI users: Add your UPI ID to your profile (My Profile → UPI ID field) before requesting a refund. Without it, admin cannot transfer your refund digitally.
Note: A 10% processing fee applies on customer-initiated cancellations. You receive ₹180 back from ₹200. No fee if ServEasy or the provider cancels.
Provider No-Show Policy

What happens when your provider fails to arrive for a confirmed booking

11
  • 100% Full Refund — No Questions Asked. If your provider does not arrive, your full advance is returned with zero deductions.
  • A "Provider Didn't Show Up" button appears 15 minutes after your scheduled booking time. Click it — refund initiates automatically.
  • A complaint is automatically filed against the provider. Our team reviews every case and applies appropriate penalties.
  • You can still leave a review and file an additional complaint even after reporting a no-show.
  • All contact is blocked (chat, phone, WhatsApp) between you and the provider for that booking once a no-show is reported.
Provider Penalties
1st No-Show
Formal warning email issued
2nd–4th
Penalty + profile restrictions applied
5th+
Automatic account suspension + ban flag
Admin can ban a provider at any time
Platform Fee on Advance

A small fee on your advance — fully transparent, no hidden charges

12
  • ServEasy charges a platform fee of 10% on the advance payment only (₹200 × 10% = ₹20).
  • The balance payment goes 100% to your provider. ServEasy does not take any percentage of the balance — only the advance carries the platform fee.
  • Early cancellations (with notice): zero fee. If you cancel with enough notice, your full advance is refunded — no platform fee applies since ServEasy never retains anything from that booking.
  • Customer no-show: your advance is non-refundable (per our No-Show Policy), and the platform fee applies here too — the provider receives the advance minus the platform fee as a travel allowance for their wasted trip.
  • The fee is deducted from the provider's wallet payout when the job is marked complete (or a no-show is confirmed) — fully transparent, shown before completion.
Example: Advance ₹200 · Platform fee ₹20 (10%) · Provider receives ₹180 from advance. Your balance payment of ₹600 goes 100% to provider.
Staff Listing Plan

For shop owners looking to hire staff — affordable, long-duration listing

13

If you're a shop owner looking to hire kitchen help, shop assistants, delivery staff, or any other type of employee — ServEasy's Staff Listing Plan is designed just for you. No need to pay for a full marketplace subscription when you only need to find staff.

  • Only ₹199 for 180 days (~6 months) — a fraction of the regular subscription cost.
  • Available exclusively if your profile is registered for the Staff category only. If you offer other paid services (Electrician, Plumber, etc.), you'll need a standard plan.
  • Your listing appears in pincode-based search results — candidates in your area can find and contact you directly.
  • When your plan expires, you can renew or upgrade to any standard plan if you decide to list additional services.
  • Coupon codes are not applicable to this plan — the price is already the lowest we offer.
👷
₹199
180 days validity
~₹33/month
Register as Provider
How it works: Register → select only the "Staff" category → go to Subscription → choose the Staff Listing Plan → pay ₹199 → your listing is live for 180 days. When you find your staff, there's no obligation to continue — come back when you need someone next!
Service Category Approval

All category changes require admin verification before going live

14

To maintain quality and trust on ServEasy, every service category that a provider adds or changes on their profile goes through an admin approval process. This ensures that only verified and qualified professionals appear in each category's search results.

  • When you add a new service category from your profile (e.g. adding "Electrician" alongside your existing "Plumber" listing), the request is submitted as Pending and will not appear in search results until approved.
  • Admin is automatically notified of every new category request. You do not need to call or email — just submit your profile update and wait.
  • Approval typically takes 24–48 hours. You will receive an in-app notification once your category is approved or rejected.
  • Approved: Your profile immediately becomes visible in that category's search results. Customers in your pincode can now find you for that service.
  • Rejected: You will receive a notification with the reason. You may correct your profile and re-apply, or contact support if you believe it was a mistake.
  • If you remove a category from your profile, it takes effect immediately — no approval needed for removal. However, if you re-add it later, it will go through approval again.
Why do we do this? This process protects customers from unqualified listings and protects providers from unfair competition. A provider listed under "AC Mechanic" has been verified to offer that service — giving customers confidence when booking.

Quick Reference

At a glance — what happens in each scenario

Scenario Advance Visit Charge Action
Customer cancels before dispatch ✅ Refunded (−10%) Not charged Receive ₹180 back
Customer cancels after dispatch ❌ Not refunded Charged Advance covers visit cost
Customer absent / no-show ❌ Not refunded Provider paid Provider receives travel allowance from your advance
Customer denies booking at door ❌ Not refunded Charged Provider protected, customer billed
ServEasy cancels (provider unavailable) ✅ Full refund Not charged Alternative provider offered or full refund
Service completed successfully ✅ Adjusted in bill Included Balance due = Total − ₹200 advance
Slot expires (advance not paid in 2 hours) — Not charged Booking cancelled, slot released to others
Eligible refund — paid via Razorpay ✅ Auto-refunded N/A Returns to card/bank in 5–7 business days
Eligible refund — paid via UPI ✅ Admin transfers N/A Sent to UPI ID saved in your profile
Eligible refund — paid via Cash ✅ Cash returned N/A Collect from office — admin will contact you

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