How Booking Works

Complete Booking Guide

Everything you need to know — from finding a provider to getting the job done. Real examples with actual amounts so there are no surprises.

₹200
Advance to Confirm
30 Days
Max Advance Booking
30 Min
Slot Intervals
4 Hr+
Free Cancellation
Booking Workflow — Step by Step

What happens from the moment you book to job completion

01
You Send a Booking Request
Browse providers → select date & time slot → describe your requirement → submit. The provider receives an instant notification.
Status: Pending
Provider Reviews & Accepts
The provider reviews your request and accepts it (usually within a few hours). They may also provide an estimated total price at this stage.
Status: Accepted
You Pay the Advance (₹200)
Pay the ₹200 visit charge via Card, UPI, or Cash. This locks in your slot and confirms the booking. The provider is notified instantly.
Status: Confirmed ✓
Provider Dispatched — On The Way
On your booking date, the provider is dispatched and heads to your location. You receive a notification to be ready.
Status: Dispatched
Provider Arrives — Confirm Arrival
The provider clicks "I've Arrived" at your door. You will see a "Confirm Provider Arrived" button on your bookings page — tap it to let the provider begin the job.
Status: Arrival Confirmed
Job in Progress
Provider assesses the work and begins the job. The advance (₹200) is counted toward your final bill.
Status: In Progress
Job Complete — Final Payment
After the job is done, the provider sets the final amount. You pay the balance (Final Amount − ₹200 advance). Booking is marked complete.
Status: Completed ✓
Worked Example
AC Repair — 2 Jul 2026, 11:00 AM
At Booking
Paid by you to confirm
₹200 advance
Est. by Provider
Optional estimate shown
≈ ₹800
After Job Done
Provider sets actual amount
Final: ₹800
You Pay Balance
Advance deducted
₹600 (800 − 200)
You paid ₹200 upfront · ₹600 at completion · Total: ₹800
Time Slot Booking

How time slots work and what affects availability

02
  • Providers are available from 06:00 to 20:00 (default). Individual providers may have custom hours.
  • Slots are offered every 30 minutes (e.g. 9:00, 9:30, 10:00…).
  • Confirmed bookings automatically block slots for ~2hr (average job time).
  • Slots already booked by another customer are hidden — only free slots shown.
  • Providers may also mark specific days as Busy or Day Off in their calendar.
  • You can book up to 30 days in advance.
Slot Availability Example
10:00 AM Booked
10:30 AM Booked
11:00 AM Booked
11:30 AM Booked
12:00 PM Available
12:30 PM Available
10:00–12:00 PM blocked by a booking (avg 2hr job).
Advance Payment — All You Need to Know

Why we collect ₹200 and how it's used

03
  • The advance of ₹200 is a visit/booking charge — not an extra fee.
  • It is 100% adjusted against your final bill. You never pay it "extra".
  • It guarantees the provider's slot and compensates their travel.
  • Pay by Card, NetBanking, UPI, QR Code, or Cash at office.
  • Your booking status becomes "Confirmed" only after advance is received.
Payment Timeline Example
Booking Accepted → Pay ₹200
Confirmed ✓ → Slot is locked
Job Complete → Final Amount = ₹800
You Pay Balance → ₹600 (800−200)
Booking Statuses Explained

What each status means for you

04
Pending
Your request is sent. Waiting for the provider to review and accept.
No advance needed yet. Provider usually responds within 2–4 hours.
Accepted
Provider has accepted your request. Advance payment is now required.
Pay ₹200 to move to Confirmed. Booking is NOT yet locked.
Confirmed ✓
Advance paid and received. Your slot is locked. Provider is ready.
You will receive reminder emails 3 days before and 1 day before your booking.
On The Way
Provider has started their journey to your location.
Be ready at home. Provider is on their way.
Dispatched
Provider is on the way to your location. Be ready at home.
You will get a notification. Wait for the provider to arrive.
Completed ✓
Job done. Final amount set. Balance payment due.
Pay the balance (Total − ₹200). Leave a review!
Declined
Provider was unable to take your booking.
Your advance is fully refunded if already paid. Try another provider.
Cancelled
Booking cancelled — by you, ServEasy, or the provider.
Refund depends on when cancelled and who cancelled. See Cancellation Policy.
No-Show
Provider arrived but customer was absent or denied entry.
Visit charge is non-refundable. Provider receives a travel allowance from the retained advance. Repeated no-shows may lead to suspension.
Cancelled + Refund
Booking cancelled and advance refund is being processed.
Refund arrives via your original payment method. See Refund section below.
Estimated vs Final Amount

Understanding provider estimates and final billing

05

When a provider accepts your booking, they may optionally provide an estimated price for the job. This is a ballpark figure — the actual final amount may differ based on what they find on-site (e.g. extra parts needed, more complex issue than expected).

The final amount is always set after the job is complete — not before. The provider will confirm the amount with you on-site before marking complete.
Estimate Example
Advance Paid ₹200
Estimate (at accept) ≈ ₹800
Actual Final ₹1000
You Pay Balance ₹800
The estimate was ₹800 but the actual job needed extra parts → final was ₹1000.
Cancellation & Refund

Clear rules on when and how you get a refund

06
Before Dispatch
4 hours+ notice
Cancel before provider leaves and with adequate notice.
Refund: ₹180 (advance − 10% fee)
After Dispatch
Provider has already left for your location.
No refund. Visit charge fully applied.
No-Show (Absent)
Provider arrives but customer is absent or denies entry.
No refund. Visit charge applicable.
Refund Calculation Example
You paid ₹200 advance → cancel before dispatch with 4+ hour notice:
Advance Paid
₹200
−
10% Processing Fee
₹20
=
You Receive Back
₹180
Slot Reservation — How Double Booking is Prevented

Your slot is protected from the moment the provider accepts

07
Provider Accepts Your Booking
The provider reviews and accepts your request. At this exact moment, your time slot is soft-locked — no other customer can book the same provider on the same date and time.
Slot reservation window starts: 2 hours
Advance Payment Window
You have 2 hours to pay ₹200 advance. During this time, any other customer trying to book the same slot sees a "slot temporarily reserved" message.
Notification sent: "Pay advance by [time] to secure your slot"
You Pay — Slot Permanently Locked
Once the advance is paid, your slot is confirmed and permanently blocked. The slot will not be released under any circumstances until the job is done or cancelled.
Status changes to: Confirmed ✓
Time Expires — Slot Released
If advance is not paid within 2 hours, booking is auto-cancelled. You receive a notification. No charges (you never paid). The slot becomes available again for others.
Notification: "Your slot has been released — book a new time"
Scenario: Two Customers, Same Slot
User A books 10:00 AM
✓ Request sent
Provider accepts
🔒 Slot reserved —
User B tries same slot
⏳ "Slot reserved — try another"
User A pays ₹200
→ Confirmed ✓
User B tries again
❌ "Slot already confirmed"
Your slot is fully protected once you pay the advance.
Advance Refund — How & When You Receive It

Refund method matches your original payment — no surprises

08
When is a Refund Triggered?
You cancel before dispatch (hr+ notice)
₹180 refunded (after 10% processing fee)
Provider or ServEasy cancels
Full ₹200 refunded — no deduction
You cancel after dispatch / no-show
❌ No refund — visit charge applied
How You Receive the Refund
Paid via Razorpay

Auto-refund initiated via Razorpay API within minutes of approval. Money returns to original card, bank account, or wallet.

5–7 business days
No action needed
Paid via UPI (Manual)

Admin manually transfers to your UPI ID. You must have saved your UPI ID at My Profile page. Without it, refund cannot be processed digitally.

2–3 business days
Add UPI ID to your profile
UPI Submission Rejected?

If admin cannot verify your UPI proof (e.g. wrong UTR or unclear screenshot), you will see the rejection reason on your bookings page. Simply correct and resubmit — no new booking needed.

Instant notification
Check your bookings page
Paid via Cash at Office

Cash refund at our office. Admin will call your registered phone number to coordinate pickup or delivery.

Admin contacts you
No extra steps
UPI users: Go to My Profile and add your UPI ID (e.g. yourname@upi or 9876543210@ybl) now — before you ever need a refund. This ensures instant processing if a refund is ever due.
Provider No-Show Policy

What happens when your provider fails to arrive for a confirmed booking

09
  • 100% Full Refund — No Questions Asked. If your provider does not arrive, your full advance is returned with zero deductions.
  • A "Provider Didn't Show Up" button appears 15 minutes after your scheduled booking time. Click it — refund initiates automatically.
  • A complaint is automatically filed against the provider. Our team reviews every case and applies appropriate penalties.
  • You can still leave a review and file an additional complaint even after reporting a no-show.
  • All contact is blocked (chat, phone, WhatsApp) between you and the provider for that booking once a no-show is reported.
Provider Penalties
1st No-Show
Formal warning email issued
2nd–4th
Penalty + profile restrictions applied
5th+
Automatic account suspension + ban flag
Admin can ban a provider at any time
Platform Fee on Advance

A small fee on your advance payment — helps keep the platform running

10

ServEasy charges a small platform fee of 10% on the advance payment only. This fee helps maintain the booking platform, payment infrastructure, and customer support — while keeping the balance payment fully in the provider's hands.

  • Fee: 10% of advance (₹200 × 10% = ₹20)
  • Applied only on completed bookings. If booking is cancelled or provider doesn't show up, the full advance is refunded — no fee charged.
  • The balance payment goes 100% to the provider — ServEasy does not take any cut from the balance.
  • Provider receives ₹180 in their wallet (advance minus platform fee) when job is marked complete.
The platform fee is fully transparent. Providers see the exact fee breakdown in their completion screen before marking the job complete.
Platform Fee Example
You Pay Advance ₹200
Platform Fee (10%) ₹20 (ServEasy)
Provider Gets (Advance) ₹180 in wallet
Balance (you pay direct) ₹600 to provider
Provider Balance 100% of ₹600
Fee only on advance · Balance is 100% yours

Quick Reference

Every scenario at a glance

Scenario Advance Refund Notes
Booking placed — advance not paid yet ₹0 (not yet) — Booking is Pending / Accepted — NOT confirmed
Advance paid → slot confirmed ₹200 ₹200 used Adjusted against final bill
Cancel before dispatch (4hr+ notice) ₹200 ₹180 back 10% processing fee deducted
Cancel after provider dispatches ₹200 ₹0 Visit charge fully applied
Customer no-show / denies entry ₹200 ₹0 Not refunded — provider gets ₹180 travel allowance (10% fee kept by ServEasy)
Provider cancels / unavailable ₹200 ₹200 full Alternative provider offered or full refund
Job completed ₹200 Adjusted Pay balance = Final − ₹200
Slot expires — advance not paid in 2 hours ₹0 — Booking cancelled, slot released, zero charges
Another user tries reserved slot — — "Slot reserved" — must pick different time
Refund — paid via Razorpay Auto-returned — Back to card/bank in 5–7 business days
Refund — paid via UPI manual Admin transfers — To your profile UPI ID in 2–3 business days
Refund — paid via Cash Cash returned — Admin contacts you to arrange pickup/delivery
Platform fee (10% of advance) ₹20 N/A On completed jobs and customer no-shows. Early cancellations: zero fee — full refund.
Balance payment 100% to provider N/A ServEasy takes nothing from the balance

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